Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information in compliance with South African and international privacy laws.
On this page
Table of Contents
Overview
Lead Manager (Pty) Ltd ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us.
Legal Basis
This Privacy Policy is designed to comply with the Protection of Personal Information Act (POPIA) of South Africa, the General Data Protection Regulation (GDPR), and other applicable privacy laws.
By using our services, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our services.
Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
Contact Information
- Name and surname
- Email address
- Phone number
- Physical address
Business Information
- Company name
- Job title
- Industry sector
- Business size
Financial Information
- Billing address
- Payment details
- Invoice information
- Tax information
Usage Information
- Website interactions
- Service usage data
- Communication records
- Support requests
2.2 Automatically Collected Information
We automatically collect certain information when you use our services:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, clickstream data, referral sources
- Location Data: General geographic location based on IP address
- Cookies and Tracking: As described in our Cookie Policy
2.3 Third-Party Information
We may receive information about you from third parties, including:
- Social media platforms (when you connect or interact with our content)
- Business partners and referrals
- Public databases and directories
- Analytics and advertising services
How We Use Your Information
3.1 Service Provision
We use your information to provide and improve our services:
- Delivering digital marketing services
- Account management and support
- Processing payments and billing
- Communicating about your account and services
- Customizing your experience
3.2 Business Operations
We use your information for legitimate business purposes:
- Analyzing service performance and usage
- Improving our services and website
- Conducting research and analytics
- Detecting and preventing fraud
- Ensuring security and compliance
3.3 Marketing and Communication
With your consent, we may use your information for:
- Sending newsletters and marketing communications
- Providing relevant offers and updates
- Conducting surveys and feedback requests
- Inviting you to events and webinars
Consent and Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. This will not affect transactional communications related to your services.
Information Sharing
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing and billing
- Cloud hosting and data storage
- Analytics and performance monitoring
- Customer support and communication
- Marketing and advertising services
4.2 Business Partners
We may share information with business partners for:
- Joint marketing initiatives
- Integrated service delivery
- Referral programs
- Strategic partnerships
4.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations
- Respond to court orders or subpoenas
- Protect our rights and property
- Ensure user safety and security
- Prevent fraud or illegal activities
No Sale of Personal Information
We do not sell, rent, or trade your personal information to third parties for commercial purposes. All sharing is governed by strict contractual agreements ensuring appropriate data protection.
Data Security
5.1 Security Measures
We implement comprehensive security measures to protect your information:
- Encryption: Data encryption in transit and at rest
- Access Controls: Role-based access and authentication
- Regular Audits: Security assessments and vulnerability testing
- Staff Training: Privacy and security awareness programs
- Incident Response: Procedures for handling security breaches
5.2 Data Storage
Your information is stored securely using:
- Industry-standard security protocols
- Secure cloud infrastructure
- Regular backups and disaster recovery
- Monitoring and intrusion detection
5.3 Breach Notification
In the event of a data breach, we will:
- Notify affected individuals within 72 hours
- Report to relevant authorities as required
- Provide details of the breach and our response
- Offer support and remediation measures
Your Rights
Under POPIA, GDPR, and other applicable laws, you have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you, including how it's being used.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information under certain circumstances.
Right to Restrict Processing
Request limitation of how we process your personal information.
Right to Data Portability
Request transfer of your data to another organization in a structured format.
Right to Object
Object to processing of your personal information for specific purposes.
Exercising Your Rights
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within 30 days and may require verification of your identity.
Data Retention
8.1 Retention Periods
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
8.2 Specific Retention Periods
- Account Information: Duration of relationship plus 7 years
- Financial Records: 5 years after final transaction
- Marketing Data: Until consent is withdrawn
- Website Analytics: 26 months maximum
8.3 Data Deletion
After retention periods expire, we securely delete or anonymize your information unless required by law to retain it longer.
International Transfers
9.1 Data Transfers
Your information may be transferred to and processed in countries other than South Africa, including:
- United States (cloud hosting services)
- European Union (analytics and tools)
- Other countries where our service providers operate
9.2 Safeguards
When transferring data internationally, we ensure adequate protection through:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
Data Protection Standards
All international transfers are subject to appropriate safeguards to ensure your data receives the same level of protection as required under South African law.
Children's Privacy
10.1 Age Restrictions
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
10.2 Parental Rights
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will:
- Verify the child's age
- Delete any collected information
- Prevent further collection
- Notify you of our actions
10.3 Educational Content
Any educational content we provide is intended for business professionals and adults in marketing roles.
Policy Updates
11.1 Changes to This Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our services
- Legal or regulatory requirements
- Industry best practices
- Feedback from users
11.2 Notification of Changes
We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
- Requesting new consent where required
11.3 Effective Date
Updated policies become effective immediately upon posting unless otherwise specified. Your continued use of our services constitutes acceptance of the updated policy.
Contact Us
12.1 Data Protection Officer
For questions about this Privacy Policy or our data practices, contact our Data Protection Officer:
Privacy Contact Information
We're here to help with any privacy-related questions or concerns.
12.2 Regulatory Authorities
You also have the right to lodge a complaint with relevant data protection authorities:
- South Africa: Information Regulator (POPIA)
- European Union: Your local Data Protection Authority
- United Kingdom: Information Commissioner's Office (ICO)
12.3 Response Times
We aim to respond to privacy-related inquiries within:
- General questions: 5 business days
- Data subject requests: 30 days
- Urgent matters: 24-48 hours
- Complaints: 10 business days
Our Commitment
We are committed to protecting your privacy and handling your personal information responsibly. Thank you for trusting us with your data.